1. How can I know the status of my order(s)?
- Registered users can check the order details by clicking on "My Orders".
- Next page will show you all your existing and previous orders placed during the past 3 months. To view older orders, you may select the Start & End Date and click on "Go".
- Click on the Order ID you want to know about.
- Guest users can check the order details by clicking on "Track Order".
- Enter your Email Address and the Order ID and click on "Track" button below.
- You can review your order details on the next page.
2. Why have I not received my product yet?
- Mostly, all the orders are shipped from our end as per the promised shipment date; however, there may be some unforeseen circumstances, which may affect the shipment or the delivery estimates. In this case, we’ll send an e-mail, intimating you about the issue and the revised shipment/delivery date.
- You can also see the order status by clicking on "My Account" at the top right corner of the page.
3. How does buytea.com pack items?
- Don't worry. All items are carefully packaged to avoid any form of damage. We ensure the packaging is considering all the circumstances.
4. What if I find my package opened or tampered upon delivery?
- Please don't accept an open or tampered package. Notify us of the same on our email customers@waghbakritea.com.
5. How do I take advantage of FREE shipping?
- We provide free delivery on orders valued at Rs. 499 or more.
- Generally, a shipping charge of Rs. 60 will apply if your product cart value is less than Rs. 499.
- For some special product or order, handling fees may still apply.
- You will not receive FREE shipping on your order if any eligible items are canceled, bringing the total below Rs. 499.
- Cancelling items, combining orders, or changing your shipping address, speed, or preference might affect your order's eligibility for Free Shipping.
- Delivery time may be affected in case of an address change on an order which has already been shipped.
- We reserve the right to change or discontinue FREE Shipping at any time.
Creative Visualization: The product image shown on the website is for creative visualization only. The actual product may vary from the displayed product
